Responsible Gambling

At PricedUp we are committed to safer gambling and putting player safety first. We want every customer to enjoy controlled play in a way that stays fun and within their means. This page explains the principles we follow, the tools you can use to manage play, and where to go for extra support if gambling stops being enjoyable.

Player protection principles

We prioritise clear information, fair treatment and timely intervention where needed. Our approach is based on proactive monitoring, responsible account checks and straightforward tools that let you control how and when you play. We treat concerns seriously and act promptly to protect vulnerable customers.

Activity-control tools

You can manage your account activity at any time. Controls are available from your account settings and include limits on spending, staking and session time. If we identify risky behaviour we may contact you to offer help, suggest changes and, where appropriate, restrict account activity until matters are resolved.

What you can set

- Deposit limits: daily, weekly and monthly options to suit your budget.
- Loss limits: optional caps on total losses over a chosen period.
- Time limits: session timers and reality checks to pause play after a set time.
- Session and stake controls: lower maximum bets and single-session limits where needed.

Deposit limits

Deposit limits are the quickest way to control expenditure. Set a daily, weekly or monthly cap that fits your finances and change it at any time. For your protection, increases to limits may take 24 hours to come into effect, while reductions are usually immediate.

Loss limits

Loss limits let you restrict how much you can lose in a given period. These can be used alongside deposit limits for added control. Contact our team if you need help setting or adjusting these limits.

Time limits and account breaks

Use reality checks and session timers to keep play in check. If you need a break, choose a short time-out or a longer account break. Time-outs are reversible after the chosen period; longer breaks provide a firmer pause in play.

Self-exclusion

If you need to stop completely, self-exclusion is available. Self-exclusion blocks access to your account and prevents further marketing. For UK customers, you can also register with GAMSTOP for a nationally enforced block across participating sites.

Signs of problematic behaviour

Look out for signs such as chasing losses, borrowing to gamble, neglecting work or family, or feeling anxious about gambling. If these apply, act quickly and use account controls or seek professional help.

Tips to stay in control

Set budgets before you play, use deposit and loss limits, take regular breaks and avoid gambling when stressed or under the influence. Keep payment details secure and review activity statements regularly to spot patterns early.

Professional help and support organisations

If you need independent advice, contact GamCare or the National Gambling Helpline for free, confidential support. You can also consider registering with GAMSTOP to block access across multiple operators. For disputes about account decisions, IBAS provides an independent adjudication service.

If you would like help from our team, contact us via the in-site support options or email [email protected]. For urgent support, please reach out to the organisations listed above.