At PricedUp we take responsible gambling seriously. We want every customer to enjoy their time with us while keeping play safe and controlled. This page explains the tools we provide, the principles we follow and where to go for extra support if gambling stops being fun.
We prioritise customer safety, affordability and fair play. We carry out routine identity and affordability checks, monitor accounts for risky patterns and respond quickly to requests to restrict or close an account. Our aim is to help customers gamble within their means and to act promptly where there are signs of harm.
We offer a full suite of self‑service controls in your account and via our support team. These include:
Set daily, weekly or monthly deposit caps to control how much you can add to your account. Limits can be lowered immediately and increased only after a waiting period, subject to checks.
You can set loss limits for sessions or longer periods and apply bet size caps to limit stakes per spin or round.
Take a short time‑out from 24 hours up to several weeks through your account settings. Time‑outs stop all play and communications while active.
For longer breaks, request self‑exclusion for a set period. You can also register with GAMSTOP to block access across all UK‑based operators for 6 months, 1 year or 5 years.
You can set limits directly in your account area or contact our team via [email protected] if you prefer help. We will action limit changes promptly and may require short verification steps for increases to keep play safe.
Look out for warning signs such as chasing losses, neglecting responsibilities, borrowing money to gamble, hiding activity from friends or family, or gaming for longer than intended. If you spot these changes in yourself or someone close to you, take action early.
Keep to a budget, set session time limits, use deposit and loss caps, avoid gambling when stressed or under the influence, and don’t treat gambling as a way to solve financial problems. Small practical rules make a big difference.
If you need extra support, contact GamCare for confidential advice and online chat, register with GAMSTOP to self‑exclude across operators, or use IBAS for independent dispute resolution if you have a complaint. If you want us to restrict your account or discuss options, get in touch at [email protected] and we will assist you promptly.
At Priced Up we are committed to safer gambling and will always support customers who want to take control of their play.
